Career track: Duncan McIntosh, HR services manager, Standard Life

first_imgRelated posts:No related photos. Comments are closed. Career track: Duncan McIntosh, HR services manager, Standard LifeOn 18 Mar 2003 in Personnel Today Previous Article Next Article For the next year, Personnel Today will be following the careers of two HRprofessionals at financial services company Standard Life. The series startedon 4 February with HR graduate Coleen Paterson and now HR services managerDuncan McIntosh outlines the basics of his role Joined: November 2000 Qualifications: MSc in Personnel Management, Strathclyde University;member of the Chartered Institute of Bankers in Scotland; and member of theChartered Institute of Personnel and Development (CIPD). Role: Managing HR services. This encompasses payroll, staff benefits,HR helpdesk, HR administration and HR supplier management. Most rewarding: Being a member of a project team that implementedflexible benefits into the Royal Bank of Scotland (RBS). Most challenging: Having to manage and co-ordinate a number of HRareas in which my experience is limited at Standard Life. Need to know: Understand customer experiences and requirements in aconstantly changing environment, and remember that customers are individualsand that they expect us to get it right first time, every time. I joined RBS in 1979 and moved to HR in 1992. I worked in training anddevelopment roles delivering courses and undertaking training consultancy work.I enjoyed training, particularly interacting with staff. I then worked on the implementation of flexible benefits. This really openedmy eyes to the area of reward. I went on to manage a team of trainers via amatrix structure, developing project and management skills. In 2000, I moved tothe HR delivery services area responsible for HR supplier management andtraining administration and worked on integration with National WestminsterBank. I joined Standard Life in late 2000 as a group training and developmentconsultant, followed by managing a training team for six months. I was involvedin developing a management training framework, undertook an investigation intotraining across the company and developed training supplier management. My current role involves bringing together a number of HR areas that havepreviously existed separately and developing the concepts of self and assistedservice. I work closely with colleagues who develop our HR intranet site,gather customer feedback, benchmark with other business areas andorganisations, analyse our management information and stay in touch with allthe staff in the HR services area. I am fortunate in having worked for two successful financial servicescompanies who are very forward-thinking and innovative. I have been supportedin my personal development, both academic and job related. My personal development plan includes developing my business awareness,continued benchmarking and networking activities and developing strategicplanning capabilities. I am fortunate that I have a challenging mentor and asupportive manager. This role stretches me by bringing new challenges and ‘Idid not know that’ moments. In the coming months: Developing HR key supplier management,integrating the recruitment operations area into HR services (increasing staffnumbers by about 25), supporting the development of the HR helpdesk andensuring we make the best use of technology to support customer service. Every six weeks we’ll be revisiting Standard Life to alternately check onthe progress of the graduate and the manager. Read the previous article on HRgraduate Coleen Paterson at read more