Previous Article Next Article Comments are closed. Royal Mail to focus on management coachingOn 30 Apr 2002 in Personnel Today TheRoyal Mail has doubled its budget for leadership coaching following criticismof its management in a report.Thegroup has developed a two-year, £1m leadership coaching programme that will beopen to all 1,200 managers and is designed to run alongside its performancemanagement system.MarkWhitley, service development director, said the measures would help managersengage with employees at every level of the business.Throughthe programme, over 400 managers have been set a number of clearly definedtargets and a personal plan, which is evaluated on a monthly basis. Thechanges have been initialled after the Sawyer report claimed that local andregional managers lacked communication and leadership skills. The report saidthat coaching was the key to preventing further industrial action.“Amassive number of our postmen are optimistic and proud to work for us – thequestion is of confidence in management,” Whitley said.SueMarsh, head of leadership coaching at Royal Mail, said managers would learn toadapt their approach to make them more effective in dealing with staff. Thecoaching also introduces a framework to help managers address their individualplan.“Effectivequestioning is used to draw out responses as well as role-play, wherecandidates have to adapt their behaviour. We outline the approach managersshould be taking on a day-to-day basis,” she told delegates at the HRDconference.The programme focuses on team dynamics and relationshipbuilding. Related posts:No related photos.